- This case history is copied directly from an email sent to ActionFront.
- This recovery was a technically simple one, and provided "pro bono" under the ActionFront complimentary recovery policy.
- The name of the customer's employer and a few details have been changed for confidentiality reasons, otherwise this is in the customer's own words. (Note: Brent is an ActionFront CSR and Sam is the VP of Customer Service.)
"Here's my feedback. Sam was a lifesaver and Brent was a tremendous help through the beginning stages of this process.
I work for a Rape Crisis Program. We work with survivors of rape, domestic violence, incest and sexual assault. The document I was working on was the Emergency Department (ED) protocol for cases of sexual assault/abuse. I had been working on it for months and yes; I was stupid enough to not save it on my hard drive. The documents were saved on a floppy disc, which I carried everywhere since I was working on it all the time.
I had incorporated feedback from the director of the ED, director of nursing from the ED, different ED staff and my director. (Yes, you can say it, how stupid can I be not to save it somewhere else). Anyway, if I did not receive those documents I would have to confront a lot of people with a lot of embarrassment and would have lost all credibility. Sexual assault is already a crime that is not taken so seriously and my credibility in the institution is crucial. Losing this file would have meant to start all over again and I was not able to sleep for a few days.
I initially spoke to Brent and he calmed me down. He was extremely nice and patient with me (I was about to have a nervous breakdown). He did not promise anything, but said they would try to do everything possible to retrieve the data. Finally, Tuesday night I got the call from Sam and I wished I could fly to Toronto and give him a hug. He then gave me more good news because I would not be charged for the service. I almost wanted to cry. Our program is a non-profit organization and we are funded by private donations and state/federal grants. I would have had to pay for it out of my own pocket and if you didn't know, counselors don't get paid much.
Anyway, I know that you probably deal with much bigger problems and more important information, but I wanted you to know how grateful I am for the service that was provided. I found out about you, through the Internet. I went into google.com and typed "data recovery Chicago" and there you were. The reason I chose you was because it said "no data - no charge", so I had nothing to loose. I called and spoke to Brent and the rest you have read already.
Thanks again for your wonderful service!!!!!!!!! I will keep your number in a very valuable spot."
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