- Tiny media damaged in a fall.
- Family event photos of high sentimental value.
- Difficult recovery working with very small components.
- Complete recovery of photos returned on CD.
Julia loved her present, a digital camera with an IBM Microdrive that held loads of photos. She immediately began taking photos of her grandchildren exuberantly enjoying the magic of Christmas. After capturing scene after heart-warming scene including Christmas dinner with the extended family, one of her twin grandchildren knocked the tripod over, smashing the camera on the hard tile floor and particularly jarring the Microdrive.
Julia was devastated as she tried to access the photos, first in her camera, then on her notebook computer. Returning to the office glum and empty-handed, Julia shared her tale of woe while her co-workers shared their holiday snaps. Eventually someone mentioned data recovery. Although it was the first time Julia had heard of data recovery, she now knew she needed it and asked a contact at IBM for help. He pointed her to ActionFront Data Recovery Labs, a specialized service company that had impressed IBM with its ability to recover data from damaged Microdrives.
Julia called the toll-free phone number and was impressed by the confident and knowledgeable professional customer service representative and by the ActionFront customer-friendly policies of fair pricing, "no files - no charge" and the data quality commitment. Julia sent the Microdrive to ActionFront where it was carefully analyzed and disassembled in order to read and recover the data.
Julia soon received several CDs that contained all her missing and treasured photos, and was soon showing them around the water cooler and around the country by email!
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