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Data Recovery Service Testimonials and Customer Feedback |
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From: Fort Richardson, Alaska: Case 51253
Case 51253
Your employees are always extremely pleasant and easy to work with.
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From: New York, New York: Case 51112
I am responsible for the Technology Service our company provides and was pleased to deal with another organization that puts the same emphasis and effort toward customer service as we try to. As we have more needs for your types of services, you will be our first call.
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From: Spotsylvania, Virginia : Case 51107
Data Recovery is amazing. After my hard drive crashed I was almost in tears. To know their is a professional company who can provide such excellent results is incredible. Not only was I completely satisfied with the results, I also was informed throughout the entire process. A truly professional company who maintains the utmost care with its clients. Affordable, privacy protected, and I could go on... Thanks, Satisfied Customer
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From: Toronto, Ontario: Case 51102
Drive diagnostic came back as unrecoverable, though your company was as professional and helpful as any company could have been, especially considering the circumstances. I hope i don't have to - but if ever I do need a driver recovery specialist, I'll have no problem whatsoever coming back to you. I have also told my friends about your company as your client manner is impeccable. Many thanks
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From: Sault Ste Marie, Ontario: Case 51099
Solid service, with useful information included at every turn. Thank you very much for your services!
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From: Calgary, Alberta: Case 51086
Very satisfied. Really appreciated the prompt responses and the communication was excellent.
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From: Forth Worth, Texas : Case 51080
My disk was completely destroyed and you could not help.
But all your staff were courteous and friendly and dealt with my issue in a quick manner. I will use you in the future.
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From: Garnerville, New York : Case 51073
You guys were great during the entire process. I hope not to need you again, but I would certainly use you if the need arose. I would definitely recommend you to others.
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From: Oro Station, Ontario: Case 51019
You guys are the greatest! We can always count on you.
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From: San Jose, California: Case 50966
One of the best experiences I have had with any service business.
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From: Edmonton, Alberta: Case 50956
It is nice to see a company provide such a valuable service that is affordable and
time efficent.
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From: Ajax, Ontario: Case 50916
I continue to offer my thanks to Action Front and the staff. Your service allows
me to focus on my clients and comfortably consult with them on the recovery process.
I won't ever have to monkey around with a cooked drive again. I just send them to
ActionFront.
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From: Atlanta, Georgia: Case 50893
I appreciate the way Phil Graham handled my problem and the solution. I will strongly
recommend ActionFront to anyone.
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From: Seattle, Washington: Case 50885
I was lucky enough to find a backup of my system while your team was reviewing my
hard disk, so in the end I did not need my disk recovered. However, everyone at
ActionFront was very courteous and efficient from the beginning, and I appreciated
that. I also appreciated the free review of the system, which definitely set you
apart from the other recovery services, and while I did not need your services this
time, I will definitely use or recommend ActionFront if the need for recovery comes
in my direction again. Thank you.
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From: Monroe, Louisiana: Case 50790
Laura DeSantis was awesome. We will call her any time we need data recovery!
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From: Toronto, Ontario : Case 50788
Yes, very, very impressed by your service and by the capabilities of your technicians.
I would use your services again in a heartbeat, although I hope I won't have to!
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From: Regina, Saskatchewan: Case 50776
I worked with Laura on this issue. She provided complete, professional, and thorough
service on my issue. For my situation, I also had to contend with a replacement
hard drive being forwarded by the laptop manufacturer, for which she provided services
to receive it and image the recovered data onto it before sending everything back.
There was great communication, timely results, and flexibility in handling an unusual
situation. Thanks very much for a great job!
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From: Calgary Alberta: Case 50770
You definitely appear to be the experts in this field. Unfortunately, in this case
the cost for recovery was beyond the value of the data so I did not proceed. However,
I was impressed by your professionalism, prompt communication, and knowledgeable
appraisal. Thanks.
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From: Markham, Ontario : Case 50746
Excellent service! I really appreciate your help in retrieving all my documents
so that I could put "my life" back in order. Thanks again!
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From: Markham, Ontario: Case 50744
Under the circumstances, you did what you could. Your staff was prompt, courteous,
and sincerely apologetic and appeared to genuinely sympathize with my situation.
This experience taught me not to rely upon auxiliary hard drives for backing up,
now I use dual layer DVD's only.
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From: Downsview, Ontario : Case 50717
We've been dealing with Laura Desantis for several years now and she's always done
an exceptional job for us. Thanks!
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From: Amherst, New York : Case 50702
You guys pulled it off yet again! Thanks a bunch!
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From: Thornhill, Ontario : Case 50661
The service was excellent. And a positive experience. There is no higher compliment
that I could pay you to say that I will recommend you to anyone who needs your services.
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From: Bailey, Colorado: Case 50652
You answered phones, returned calls and emails promptly. Great service. I asked
some dumb questions, but got smart, polite answers. Very friendly and professional.
Thank you for making a horrible situation more bearable.
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From: Reno, Nevada : Case 50624
I am COMPLETELY impressed with your product offerings, service philosophy, and recovery
abilities. Focusing on the home market is a fantastic idea and offering lower-cost
recovery services (with a longer time line) is really appreciated. The home market
is becoming increasingly reliant on their PC's as they store a wider variety of
data (photos, movies, music, taxes, finances, and documents) on those PC's. At the
same time, it's probably safe to say that the home user is least likely to make
backups of that data.
Your service philosophy is outstanding - in many ways, the best part of the experience.
Our technician, Craig Jones, did a tremendous job keeping us updated on the status
of our failed drive, clearly explaining the options, and never making my Aunt feel
pressured about making snap decisions. The kind attitude of "take your time, think
about it" is refreshing in today's world. Recovery is a big ticket item for your
typical home user and this empathetic approach is very reassuring. I also appreciated
his willingness to work with two of us - myself as the technical contact and my
Aunt for decision-making authority. Craig has excellent "bedside manner."
Finally, the recovery was a success, and a replacement drive was shipped quickly.
When I initially heard the drive, I really doubted if recovery would even be possible.
Your free evaluation and firm estimate policies are very much appreciated.
I am glad to have a new tool in my "computer toolkit" and will not hesitate to recommend
ActionFront to my friends, colleagues, and organization.
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From: Macon, Georgia: Case 50617
Excellent work with great support. I'll be kicking business your way whenever possible!
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From: Cincinnati, Ohio : Case 50605
Our case manager, Kevin Groulx, was not only professional and courteous but kept
updated on the project while exhibiting patience in slowness of our accounting system
in providing payment. Employees like Kevin are why we continue to utilize your services
as needs arise.
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From: Atlanta, Georgia : Case 50579
The priceless files I needed were pictures and correspondence of/from my late father.
The customer service/sales rep was very helpful in helping me make my decision to
use ActionFront to recover these very personal items. Of course, ActionFront also
recovered my other 16gb of stuff.
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From: San Antonio, Texas: Case 50523
This was a very pleasant experience. The work done was very good, timely and your
tech support was a pleasure to deal with. Thanks for everything and kudos to you
all.
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From: Atlanta, Georgia : Case 50510
ActionFront is reasonably-priced, timely, thorough, and most importantly, able to
recover the lost data. Thanks!
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From: Lincoln, Massachusetts: Case 50500
The person I dealt with regarding this problem was very helpful and friendly. I'm
sure if we ever need to do this again I will send it your way.
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From: Brunswick, Georgia : Case 50464
You guys did great as usual. We will not hesitate to utilize you again. Keep up
the good work.
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From: New York, New York: Case 50442
Kevin Groulx was very helpful and aided me in getting the damaged drive back to
me in time to qualify for a warranty that was about to expire.
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From: Toronto, Ontario: Case 50407
I would like to compliment Laura DeSantis for an excellent job in handling this
request. The original set of CD's sent to us, still had issues with the files we
needed but Laura worked on getting us the data recovered and sent us the files back.
Excellent customer service!
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From: Fort Worth, Texas: Case 50396
You guys did a great job to get my data back. I hope I will not be dealing will
with you guys any time soon coz I am paranoid on making backups now. But if worst
I had to recover data I will be calling you. Thanks a lot for your great help.
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From: Douglassville, Pennsylvania: Case 50389
Outstanding service! I interviewed all 3 services suggested by dell and was attracted
to ActionFront's free evaluation neither of the other 2 would do evaluation for
free. Once I went with ActionFront the service i received was courteous, professional
and fast. Thank you!
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From: Charleston, South Carolina : Case 50386
You all provide such a great service. We did not choose to recover the data we lost
b/c the information was not too terribly important. But I was impressed by the timely
manner in which my request was processed and the drive was returned to us.
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From: Union, New Jersey: Case 50293
Good manners from all your employees was good talking to them.
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From: Richmond Hill, Ontario: Case 50278
Laura DeSantis was perhaps as professional and courteous a person in the service
industry I have ever encountered. I would like to applaud her treatment of us and
our case, and I would like to applaud ActionFront for employing her. Our gratitude
also goes to the technician(s) who worked on our drive.
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From: North York, Ontario : Case 50276
My experience with you was great despite the fact that you couldn't recover my data.
I dealt with Brent and he was wonderful - very nice, helpful and accommodating!
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From: Chicago, Illinois: Case 50272
I learned about ActionFront from Dell computer. All communications were clear and
accurate. Everything was done within the timeframes quoted. I recovered nearly all
(a few emails seem to be missing) of my data. When I learned you were local (I live
in Chicago) I drove my hard drive to your office and picked it up when it was ready.
I am not techo-savy, so I had a friend help me copy the files to my PC. (I think
perhaps the directions could be a little more helpful.) All in all I was very pleased
with your service. I have let several people know about it (including the IT guy
at Ravinia) and they were glad to know about your service. I am just an individual
(not a corp) so the price I paid ($900) was stiff. I did tell some other individuals
who were having data recovery issues about your service but frankly, they were put
off by the price that I paid. I did explain that they could have an evaluation for
free, but again, the $500 minimum was off-putting. Of course, I hope I don't need
to contact you again but really your service was very good and I'm glad to know
that you are there.
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From: King of Prussia, Pennsylvania : Case 50261
This is the second time I used Action Front and me and my company have been pleased
with the service that we received.
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From: Chicago, Illinois: Case 50231
I was very pleased with the prompt service I received. I was kept abreast of the
status and issues at every step of the way. I have been telling about my problems
and the solution to every one I come to discuss such issues.
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From: San Jose, California: Case 50214
My husband heard of you through a co-worker. You were informative and thorough,
but alas low funds kept us from following through with the recovery fee. If I personally
ever need your services again I would not hesitate to contact you. Thank you for
your time and your evaluation. Best wishes
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From: Sunnyvale, California: Case 50128
I have worked mostly with Craig and he is terrific, but everyone there has been
polite and helpful. They are a good crew, very willing to help and answer questions.
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From: Torrance, California : Case 50097
Very good customer service; emails always kept me up to date as to the status of
things.
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From: Scarborough, Ontario: Case 50052
The service was excellent. Everyone involved went over and above. Bob Maludzinski's
assistance was of note. In this case we were able to weigh the cost of the recovery
and determined that we had sufficient time to redo the work. The project we were
working on eventually resulted in CTV securing the Olympic bid for 2010 and was
of the highest priority for the company. It was reassuring to know that we had an
option in avoiding a potentially disastrous situation. We wouldn't hesitate to use
your services again in the future.
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From: Lilburn, Georgia: Case 50018
A life saver. Have shared my emphasis to friends on "Backup" but identified your
company if hit like I was with a physically damaged hard drive.
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From: Etobicoke, Ontario: Case 49981
In fact the data recovery exceeded our expectations. The previous recovery that
was contracted to Action Front, the data was very disorganized and lumped together.
With this new case, our perspective has changed. The Data was in folders and very
well organized. It's nice to see how Action Front has changed, and for the better.
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From: Welland, Ontario : Case 49945
We were very happy with the service and timely recovery of the data. Communication
via email as well as voice was prompt and friendly. We look forward to future business
dealings with Action Front should the need arise.
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From: New Providence, New Jersey : Case 49941
Kevin did a very professional job by keeping me informed every step of the way.
I'm a Midwesterner. I grew up in southern Illinois in the 40's and 50's. Kevin's
politeness and consideration reminded me of commerce as it once was. I was also
pleased to deal with a fellow American and not someone abroad for whom English is
a second (or third) language. In the IT business that seems to be the trend. I have
many IT contacts here in New Jersey. I've told them about your outstanding service.
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From: Welland, Ontario: Case 49896
I sent an email to the company as soon as I got my files back indicating that I
was very pleased with the services that you provided to me. I had almost 1000 photos
saved onto a CD R of my daughter that I thought were gone, but thankfully ActionFront
came to the rescue and recovered everyone of them for me. I would HIGHLY recommend
your company to anyone that needs a Data Recovery Service. Overall, ActionFront
Data Recovery gets an A +++ rating by me!!!! Again, a BIG thanks for everything
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From: Toronto, Ontario : Case 49856
Excellent service Glad to have found you in our time of need.
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From: Greenbelt, Maryland : Case 49847
One word: OUTSTANDING!! Thanks again.
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From: Columbia, Maryland: Case 49829
You did a great job-it was a terrible experience losing all of our data and we appreciated
your help it getting it all back. Thanks again.
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From: East Orange, New Jersey: Case 49767
The service was very easy to use, and provided a timely accurate result. I received
your calendar at the beginning of the year. Your company provided me with all the
information before I sent the hard drive, and kept me informed throughout the whole
process.
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From: Mississauga, Ontario: Case 49757
Good job. I was amazed for the quality of service specially from Kevin Groulx .
Keep it up!
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From: West Vancouver, British Columbia: Case 49724
Your service was terrific and I will be using it again. Your outfit is superb. If
you would like me to post something to that effect, no problem.
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From: San Jose, California: Case 49658
Data was recovered that was on that hard drive only and not backed up elsewhere.
Our employee was ecstatic to have his documents back. Thank you very much!!!
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From: Los Altos, California : Case 49625
I was very happy with the result. Communication was great. I got update with in
half a day, and got the data back in less than 24 hours. I also appreciate that
you have a policy that we pay only if the data is recovered. I cannot do the link
from our website, but I did recommend your service to our IT consultant, if he has
a need. Thank you again for your service.
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From: Brooklyn, New York : Case 49575
You did great!!! I found your name online - think it was through Google - called,
received all necessary information, and sent my "injured" diskette out. I was delighted
with the results: you recovered far more than I anticipated; it was quick; your
people were courteous; the cost was extremely reasonable. I will definitely come
back if needed. Thanks again.
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From: Kennesaw, Georgia : Case 49542
Within 24 hours of dropping off my notebook's hard drive, ActionFront contacted
me to tell me that no data could be recovered. The next day, I picked up the drive.
In accordance with Action Front's practice, there was no charge for the evaluation,
nor for any recovery attempt. Although no data were recovered, ActionFront delivered
its services exactly as promised.
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From: Venetia, Pennsylvania: Case 49477
You have some competition out there but when I did my "homework" you were the best!
I would highly recommend you as such to anyone! Keep up the same strategies!!!
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From: Dekalb, Illinois : Case 49460
Hi Laura, I hope you had a happy new year. Mine was certainly happier with all of
my data back. Please pass on my thanks to your technician for the thorough work.
I was able to get the data from DVD #1 and the CD, but my computer would not recognize
the DVD #2. One of my students has a newer DVD unit in his machine, and he was able
to access the DVD with no trouble, so I have everything back on my hard disk now.
Don't take this wrong way, but I hope we never cross paths again. . .however, if
I or anyone I know ever has data recovery issues, I will certainly recommend ActionFront.
I have no doubt that you are one of the leaders of your industry.
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From: Jacksonville, Florida: Case 49432
Customer service and staff knowledge were very good. Even though our data was unrecoverable
at the time I was very satisfied with the service and treatment I received. If we
ever need data recovery again we will likely be in touch, although I do hope that
never happens!!
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From: Montreal, Quebec : Case 49415
It was a perfect job. They were impressed. I would gladly recommend you. Very responsive
all the way. Laura was always perfect with me.
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From: Portland, Oregon: Case 49345
ActionFront was top quality from start to finish. The person who handled my account
was responsive, honest, and flexible. Your online tracking service is world class.
I can't say enough positive about your organization. I'd strongly recommend institutionalizing
the consumer pilot that I was a part of. Having a cap of $1200, but having to wait
for the data is a very fair tradeoff.
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From: West Chester Ohio: Case 49295
I appreciate you handling this project for us with exceptional service. Your company
saved essential data for our General Manager. Cheers to ActionFront and their terrific
resources.
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From: Toronto, Ontario: Case 49201
I always felt it was a long shot that we'd get any data from this charred box. But
you thought you'd be able to, so you tried. We were glad to have you try, providing
we wouldn't have to pay you for nothing, if you were unsuccessful. That, to my mind,
is the key to your service. You accept the entire risk of failure, betting that
most clients will accept the results of a partial recovery, as we would have if
we'd got it. Too bad we didn't, but it didn't cost us a penny, and so we both lost
out, but it was well worth finding you, and having you try.
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From: Stoney Creek, Ontario: Case 49002
Dear Laura, We want to thank every one over there for their excellent work. We have
been able to check our most critical files and you have definitely been able to
recover them successfully for us. A Great Big Thanks. Have a Great Christmas with
all of God's Blessings on your team and their families.
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From: Golden Valley, Minnesota : Case 48990
My particular drive was in the end too damaged to yield much recovered data. ActionFront
kindly provided me the data they did recover free of charge. I was very impressed
by the fact that ActionFront did not give up easily on the recovery. Several different
approaches were tried. Electrical problems in the drive were repaired, the disk
was imaged multiple times, a raw recovery of the most important files was attempted,
and finally new read-write heads were transplanted into the drive to see if the
recovered image could be improved. I was kept informed at all stages, and I greatly
appreciated the persistence. I would highly recommend ActionFront to anyone needing
data recovery services.
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From: Toronto Ontario: Case 48835
I was, overall, very pleased with the quality of both the service provided and the
persons who provided it. I felt that I was treated, at all times, like a professional
and a valued customer despite the small size of my business. I, at no point, felt
that I was being left out of the loop. I was so happy with my experience with the
firm I will ensure that any other data recovery that I, or any of my associates,
have will be done through your company. Thank you for all your hard work, and I
truly look forward to working with you again.
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From: Eufaula Alabama: Case 48819
My data was unrecoverable, however your personnel were very professional and I would
not hesitate to use your company again.
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From: Winnipeg Manitoba: Case 48771
Laura DeSantis has been my point of contact at ActionFront for each case, and she
is absolutely fantastic at keeping me up to date on case status. She was also able
to answer any technical questions I had within minutes of me asking them via email.
Your pricing is the most reasonable I have seen to date, you do not charge an inspection
fee up front, and your turn around time could easily be the industry benchmark.
I enthusiastically recommend ActionFront to all my colleagues!
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From: Salisbury New York: Case 48725
A few folks had looked at the drive and indicated that the files were no longer
recoverable. Your ability to rebuild the drive to prior structure was the ticket
to success.
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From: Scarborough Ontario: Case 48713
Great to deal with . Fast. Was upfront with all information, was very helpful ,
all updates were made on time or before I expected them.
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From: Salt Lake City Utah: Case 48688
Working with Actionfront was a very pleasurable experience. I was contacted frequently
with updates which was appreciated. The service was timely and at a competitive
price.
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From: Quebec City Quebec : Case 48648
Very professional services. Told your crew about that comment Great work and customer
very very happy!!
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From: Ponce Inlet Florida: Case 48636
My experience with your company was nothing short of a miracle. I had a professional
computer data company tell me my data was lost and they could not retrieve it. They
recommended your company. Dealing with Action Front was a pleasant experience from
beginning to end. Communication was always available and telephone calls were returned
in an unexpected short time. My data was recovered saving me time, money and possibly
my job. Thank you for providing such a professional service.
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From: Fishers, Indiana: Case 48606
We were able to use the files from the BKF files and successfully decrypt them.
Thank you so much for all your help!!! You have been wonderful to work with (make
sure to pass this on to your supervisor!!!) I turned your Invoice into Accounts
Payable and generated a Check Request... Thanks again and I will add you guys to
our favorite vendor list for future projects!!!.
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From: Newmarket Ontario: Case 48591
I was very impressed with the service I received as well as with your establishment.
After visiting I thought, "that looks like an interesting place to work!"
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From: Vancouver, British Columbia: Case 48579
Kevin Thanks for your assistance. The new drive is up and running and I am currently
running backups for all the critical data that was recovered. To say that I am delighted
with the results would be an understatement. I have been particularly impressed
with the professional manner in which you have dealt with these issues and although
we are a small company, we will do our best to spread the word to colleagues in
our business. I have a friend who has a one of a kind DVD that has been cracked
(although it is still in one piece). Given the magic that you can accomplish with
hard drives, I thought I should at least inquire whether there is any means of recovering
data from that medium.
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From: Ancaster Ontario: Case 48568
The service provided to me was exceptional, through this process I felt I was in
good hands the entire time. The representative taking care of my case was was willing
to answer any questions I had, and always got back to me in a timely fashion. I
would recommend these services to anyone. thanks again.
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From: Belleville Ontario : Case 48543
This is the first time that I have used a service like this and I would say that
I hope this type of incident never happens to us again but I would use your service
again without hesitation.
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From: Sidney Ohio: Case 48482
Overall data recovery was completed sooner than expected. I really didn't need the
entire drive recovered just an individuals Documents. That was the only part of
my communication that got confusing. (ie why I was asked about exactly what data
was needed, when in fact you recovered everything) I was please with my service
and would recommend your company!
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From: Richmond Hill Ontario: Case 48467
Very professional. From the moment I called to when I walked in the front door of
the office, I was comfortable handing over the hard drive to go through the data
recovery.
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From: Cambridge Massachusetts: Case 48466
Service was excellent. Kevin Groulx handled my case and he was v efficient.
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From: Cambridge Maryland : Case 48419
Your staff was very helpful. I had lots of follow-up questions for them. I'm guessing
your price to me was lower than typical, but I'm unsophisticated, so your staff
had to provide more support. I greatly appreciate their efforts.
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From: Rocky Mount, North Carolina: Case 48355
I just wanted to drop you a note to say thanks for all you assistance. I received
my disks on Wednesday, and after reviewing them, found everything as promised. I
hope that I never need your services again, but if I do, I won't hesitate to give
ActionFront a call.
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From: Naperville Illinois: Case 48309
Bob Maludzinski did a great job with us. He sounded as disappointed as we did when
the first batch of recovered data proved to be out of date..
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From: New York New York: Case 48192
Service/ Technical support / everything was better than other service companies.
Especially, a staff (Ms. Laura DeSantis), she was so professional and kind to communicate
with us. It made us satisfy more than 100%. We continuously would like to ActionFront
and Ms. DeSantis. She was Best staff that I ever contacted.
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From: Los Gatos, CA: Case 48186
Dear Craig and the team at ActionFront, I recently came to ActionFront with one
of my most prized possessions, my failing laptop filled with priceless photos, travel
journals, school assignments, bank accounts, resumes for the future and more. I
worked with 3 other individuals / companies who tried to help me and failed. ActionFront
recognized the importance of my situation and my data and worked diligently to recover
over 95% of the content that others said was impossible to retrieve. My sincere
appreciation goes out to you and your team for taking the time to find a solution
that worked for both of us and prevented my memories from fading into the not so
distant past.
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From: San Jose California: Case 48132
Even though expensive, I was very happy with the entire process. Craig Jones did
an excellent job of guiding me through the process and was an outstanding representative
of your company.
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From: Saskatoon Saskatchewan: Case 48057
I like your process which removes the fear and unknowns about cost and obligations.
Very client-friendly! Thanks,
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From: Chicago Illinois: Case 47994
Great job overall. Very professional. I have used OnTrack before, but you guys blow
them away.. Only wish I could have recovered the Bank File and the AOL File as they
were very very important.. My special thanks to Scott!
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From: Hortonville Wisconsin: Case 47962
I was VERY pleased with your company's work. I had prior to sending my hard drive
to you, sent my hard drive to a different recovery company and it sat there for
3 WEEKS - until I began looking for this "part" they said they needed in order to
recover my data -- I was so frustrated with them that I called my local computer
consultant for suggestions and he called Hitachi (maker of my hard drive) and they
recommended you. I had the other company Fed Ex my hard drive back to me with in
1 week I had my hard drive to you and you had my data back to me...if I would have
only known the other company was as terrible as they were...all things said and
done, thank you, I would recommend your company to ANYONE that needs assistance
in data recovery.
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From: Chicago Illinois : Case 47961
I like the fact that I was not charged anything until I knew exactly what was recoverable
and was provided a list of what was recoverable. It wasn't until after I had looked
at the list and spoken to my sales rep and further testing was done that I discovered
not all files were recoverable. As a graphic artist when push comes to shove, what
I paid to have the data recovered was worth it compared to what it would have taken
to have recreated the files that were recovered. There were some jpg photos that
I wish could have been recovered, that weren't (no fault of yours) other than that
I am happy with the recovery THANK YOU!
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From: Oakville Ontario: Case 47950
I think the work you did, the helpfulness of your staff (VERY courteous and professional)
was superb. It was a stressful time for me as you can imagine and it all worked
out perfectly. I have nothing but good things top report. I left a copy of your
data recovery guide with Embur Computers (a local storefront repair/sales op I use
frequently and raved about what you did anyhow it wasn't cheap, but it was not brutally
expensive either given what was at stake if I were to lose my data. You are also
one of the few places in which I truly had confidence that you knew more about this
technology than I do (much more, in fact) Thank you.
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From: Columbia Missouri: Case 47906
This was a good deal. I got good service and a price well below the other companies
I investigated. The "free" evaluation is what brought me to you - the reasonable
price got me to spend the money on you. I told your sales person, Craig, "damn glad
you where here...hope I NEVER need you again!" I guess you guys are kind of like
dentists! Thanks again.
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From: Woodstock Georgia: Case 47882
I would recommend your services to any one. Your customer service was the best I
have seen in a long time.
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From: Stillwater Minnesota : Case 47833
The whole process was so professional. You really know what customers want...communication.
I had three referrals, but you got the business because you offered a free quote.
I was more than pleased with the whole process. I'll be sure to refer you to anyone
that needs these services. Keep up the great work!!
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From: Orangeville Ontario: Case 47820
I was aware that services such as yourself were available but had not needed in
the past. Although in this case we did not proceed, I would certainly recommend
your name to someone based upon your response.
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From: Santa Clara California: Case 47799
Fine service. Thanks! Whist my recovery was not as complex as some I got a good
sense of your business and will keep you in mind when (not if) that time will come
again (because despite what we all resolve to do wrt backups, there are too many
drives and too little time to back them all up regularly). Thanks!
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From: Soldotna Alaska: Case 47773
The service was great. It was spendy but worth every penny. This was my personal
computer and it had pictures on it that could never be replaced. I was kept well
informed through out the whole process and you were able to recover all the files
that I need. Thank you soooo much!!! I learned a very valuable lesson and will never
leave anything on the computer without backing it up.
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From: Provo, Utah: Case 47764
I just wanted you and your company to know that we have a delighted computer user
here. All of his critical data (including a 3,000-word magazine article that is
due Monday) are available to him again.
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From: Saskatoon Saskatchewan : Case 47687
Your tracking system was very well done and helpful, logging every interaction in
a clear and easy to follow manner. Of course it was hard coughing up 500 bucks for
this, but all in all, excellent service all around.
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From: Loving Texas : Case 47679
Everyone was very helpful. We had some questions after receiving the disk and the
techs were very kind and helpful. I would recommend you to any of my friends and
associates. Thanks so much for your help.
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From: St Augustine Florida : Case 47634
I was completely satisfied and will be forever grateful due to the fact that all
of my accounting data would have been lost. I do think your price is steep seeing
how we purchased a brand new computer for $400.00 more than you charged. But this
is also coming from someone who has no idea what it takes to do the job you did
for us. Thank you very much.
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From: Calgary Alberta: Case 47566
This is the first time that we have been involved in a hard drive malfunction. We
are totally impressed with the manner Action Front handled our project. We have
no qualms about recommending your company for this service. FIRST CLASS GENTLEMEN,
Thanks.
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From: Laval Quebec: Case 47562
We will send more cases your way. We are extremely satisfied with both the evaluation
and (for the few times we used it) the recuperation process.
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From: Sunnyvale California: Case 47548
Your service and technology were top-notch. That's quite a rare thing to find these
days... Thanks!
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From: Toronto Ontario: Case 47512
You guys are absolutely brilliant at what you do, keep up the awesome level of service
and support you offer it's worth every dollar!!
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From: Harrisburg Pennsylvania: Case 47462
The service was excellent, and I will recommend your company to others in need of
recovery. Thank you for the excellent service.
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From: Mountain View, California: Case 47411
I want to just say THANK YOU for providing such a good service in data recovery.
This is actually the 3rd time I have brought in a drive to ActionFront Data Recovery
and each and every time the service was GREAT. In the future, if I ever need another
drive recovered, or know someone who needs your services, I will definitely refer
ActionFront to them in a heartbeat.
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From: San Jose, California: Case 47375
Everyone that I dealt with -- your call center rep, the tech at the local Santa
Clara lab, and my recovery consultant -- was very helpful, friendly, and responsive.
I was lucky to get a full recovery, which was performed on time. While I hope never
to be in need of your company's services again, if I do, I won't hesitate to call.
Thanks!
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From: Rockwall, Texas : Case 47362
You did what you said you would do - on time and on budget - good job!
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From: Brampton, Ontario: Case 47281
Everyone I dealt with at ActionFront was excellent. I found ActionFront after doing
a Google search; it was actually the second company in the search list. I called
the first company and then ActionFront. I was unsure about the first company, but
I had a very good feeling about ActionFront right from the very first minute of
my conversation with ActionFront's representative. We were kept informed from the
start, and the best part, of course, was that all of the necessary data was recovered.
Laura DeSantis was always very friendly & professional when speaking with her. A
number of your staff should be commended as well - I picked up the media from ActionFront's
office, and in the few minutes it took to get everything ready, several ActionFront
employees took a moment to ask if I was being helped. A small effort, but one that
makes sure the customer was not feeling ignored (which I wasn't). I would highly
recommend ActionFront to anyone who experiences a similar situation as ours.
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From: Roxton Falls, Quebec: Case 47118
Very professional and kind service; I enjoyed dealing with your representative and
the comprehensive guarantee.
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From: Hoboken, New Jersey: Case 47147
Done efficiently and in a very timely manner. I really appreciated the regular updates
with progress. It was a lot of money for me as I am still a student. But I now have
most of my 2 yrs worth of work and some emails and pictures that are priceless.
I am so happy that my data was recovered and that too very quickly. Thank you very
much :)
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From: Trenton, Michigan: Case 47060
ActionFront is the data recovery for Belkin Components. We recently had a lightning
strike which rendered one of our hard drives inoperable. This PC was plugged into
a Belkin Surge Protector that had a data warranty policy. Sam was very helpful in
keeping me updated, and over 12GB of data was successfully recovered. Thank you
on behalf of our company. Your concern for the need of our data was welcomed. Our
new project is to ensure all PC's are plugged into a protector that has the Belkin
and ActionFront names behind it.
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From: Dublin, Ohio: Case 46999
We couldn't have been more satisfied. Thank you! I am very impressed with your service
- I would not hesitate to recommend you to others
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From: Montreal, Quebec: Case 46879
I just wanted to thank you for all you've done concerning the drive we sent you.
Rarely have I seen such a level of professionalism, courtesy and customer service
that you and your company offer. It was truly a pleasure. I was really happy about
the golf shirt too! Thanks again.
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From: Tampa, Florida: Case# 46878
Scott, I am glad everything was recovered. The list looks excellent. I think ****
wanted me to fly up to pick up the data so I will let you know exactly what the
plan is. Please give me a final price including the drive purchase from you guys.
Again, thanks a lot for all your help. Our experience with Action Front has been
exceptional and we will definitely refer clients to you.
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From: Toronto, Ontario: Case# 46859
Craig and the crew saved my bacon and I got back all of my photos. What a relief.
Thanks!
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From: MARRIOTTSVILLE, Maryland : Case# 46808
CRAIG JONES WAS COURTEOUS, PROFESSIONAL, AND A NICE GUY.
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From: Cleveland, Ohio: Case# 46801
Awesome service. Awesome communications. Highly recommend!
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From: Cincinnati, Ohio: Case# 46798
Scott was extremely knowledgeable, courteous and professional. I have and will continue
to recommend your services to others.
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From: Houston, Texas : Case# 46759
Scott Selley is a notch professional, and a nice guy to boot! He is a class act!
For as much as I appreciate how much and how well you did, I hope to never need
your services again. But I'll surely recommend you!
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From: Toronto, Ontario: Case# 46746
I was extremely happy with the service I received. Shocking, actually, how organized
and efficient you guys are. I loved getting the on-line updates, as well as the
timely phone calls from the technicians. Losing data is obviously very terrifying,
and I can't express how grateful I am that you were able to completely recover all
my files. I will recommend you to everyone. Thanks again.
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From: St. Laurent, Quebec: Case# 46678
The service was stellar and so was the recovery media (DVD with Company cover) that
was sent to us. We will surely do business again should we have data recovery needs
in the future.
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From: Mississauga, Ontario: Case# 46677
Absolutely fantastic service. ActionFront will be our service of choice should we
once more require any kind of recovery service.
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From: Boca Raton, Florida: Case# 46649
Dell recommended three services to me. I called all three, and after considering
my conversation with Craig and your pricing, I chose your company. Based on my experience,
I would recommend your company to anyone.
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From: Toronto, Ontario: Case# 46637
You folks did an absolutely outstanding job all around. FYI, I use you as an example
of creating a brand through many touch points when I teach my marketing course for
the Canadian Marketing Association.
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From: North York, Ontario : Case# 46584
If you want your data back, contact Data Recovery Services by ActionFront. It's
as simple as that.
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From: Milpitas, California: Case# 46526
Scott Selley from your Santa Clara office has made my experience with Action Front
a great one. All of the employees that I've spoken with are always kind and courteous.
They seem to know how to make your data recovery a little easier. Action Front has
earned my trust and respect when it comes to data recovery! Much kudos to you and
your staff.
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From: Odessa, Ontario: Case# 46504
I would just like to thank your team for the wonderful job they did. I dealt with
a couple of different individuals and was most impressed by all involved. They exceeded
my expectations. They probably didn't even realize that they saved a suicide attempt,
as my son was very upset at losing his information and he is legally blind and suffers
from severe depression. Your team gave him back more files than requested and it
was so neatly packaged. They had wanted to put it on a DVD but his DVD player doesn't
work. There was a concern that it would take too many CD's. So I said I would transfer
the information at this end. BUT... we received CD's instead of a DVD. Another wonderful
surprise. I can't say enough to ever express my thanks at the wonderful job performed
by Craig Jones. Every time I contacted him, I received a response within minutes.
He certainly works quickly. The updates on the web site are a great idea as well.
Thank you again and I will highly recommend you to other people in our situation.
Thank you again.
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From: Sanford, Florida: Case# 46453
I think ActionFront did an outstanding job and would highly recommend their services
in the future.
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From: Santa Clara, California: Case# 46448
The data recovery process was much less nerve-racking and much less costly than
I anticipated.
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From: Alexandria, Virginia : Case# 46410
Bob, the recovery went great, the customer is back up and running. Another great
job by ActionFront!!!
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From: Mississippi State, Mississippi: Case# 46382
The extra efforts and status updates were great; the web status page is very helpful.
Even though no data was recovered, the service this time and the successful results
of previous jobs warrant continuing business and recommendations!
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From: Berkeley, California: Case# 46368
Although the data recovery was unsuccessful, your service was quick in responding
and responsive to our needs. Should we need data recovery services again, I would
definitely consider ActionFront as a resource.
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From: St. John's, Newfoundland: Case# 46313
The service was great. The recovery time was great - quite fast. Would have liked
the price to be lower but the speed and service was very good. The update process
was good and very detailed. I'd recommend Action Front.
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From: Downers Grove, Illinois: Case# 46263
I was in an extreme time-crunch and extremely frustrated with the computer when
it crashed. ActionFront was fabulous in working with me to make sure I understood
what had to be done, helped me get what I needed, and completed everything on time.
The timing was quicker than I ever imagined. And we were able to get an enormous
900 photo video done in time by Labor Day for my in-laws 40th Anniversary Party.
Even afterwards, Craig helped me get my files in Outlook returned to my original
drive. Craig was instrumental in the entire experience - always easy to talk to,
bounce ideas off, explain issues and solutions, status updates, and most important
- always available and quick to return calls. THANKS, CRAIG! It was a pleasure working
with you guys, and I will refer anyone I know that needs data recovered to you.
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From: LaGrange, Georgia: Case# 46216
You guys are great. I wish my company had accepted your quote and tried your recovery.
They thought they could get it cheaper from another vendor. That was three weeks
and $110 ago and we still don't have the results of the "initial"review. Additionally,
you guys did a great job of keeping me informed. I have to annoy this other vendor
just to get "I don't know, we'll call you back." I've been keeping good notes about
this experience. Next time, we'll use Action Front.
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From: St. Catharines, Ontario: Case# 46178
I was extremely impressed with all aspects of your service. Your protocols and processes
are extremely thorough and timely. Brent was excellent at keeping me updated and
answered all of my questions. Even though the data was not recoverable, I was entirely
pleased with the service we received. I would definitely recommend ActionFront and
I'm sure I'll be using you again.
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