When dealing with ActionFront you can't go wrong. Each case begins with a comprehensive evaluation and all billable work is performed with a data quality commitment and a no files - no charge promise. From start to end, we are committed to quality service and successful recoveries.
No Files - No Charge: Charges are only applicable when you have agreed with our quotation and you accept the recovery results presented. If there are no files recovered, no recovery fee is charged. If there is a partial recovery, you decide to either accept the recovery as presented for the quoted price or decline the recovery with no recovery fee charged.
Data Quality Commitment: It is not uncommon in this industry for desperate clients to pay large amounts of money only to get back unrecoverable drives or completely invalid, unusable or corrupted data. If an accepted recovery is not as promised, ActionFront Data Recovery Labs will, at its option, attempt to rectify the recovery or refund all or part of the recovery fees paid.
Quality Policy: As an ISO 9001:2000 registered company, ActionFront has made quality service the core of its business. We have made a commitment to our clients and ourselves to provide the best data recovery service possible. Here's our pledge.
- 100% recovery of the data that our clients require;
- 100% on time delivery of recovered data;
- 100% customer acceptance of recovered data as valid and usable, in accordance with the contract;
- 100% client communication within the promised time frame, throughout the recovery process;
- Meet or exceed the requirements of ISO 9001:2000.
We will do our very best to help you through your emergency and should you ever have comments or complaints (maybe even compliments), our Vice-President Customer Service is anxious to hear from you and to deal with any special concerns. You can reach Mr. Sam Rallis through email at rallis@actionfront.com.