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Data Recovery Process: What to do first? |
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For immediate data emergency advice call us at (800) 563-1167.
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As in the medical
profession, the first principle of data recovery is: “DO
NO HARM”. If you are facing a data
loss situation, what NOT to do is very important! Ø Never run a program or
utility that writes to or alters the problem media in any way. Ø Do not power up a
device that has obvious physical damage. Ø Do not power up a
device that has shown symptoms of physical failure. For example, drives that make ‘obvious
mechanical fault noises’ such as ticking or grinding, should not be
repeatedly powered on and tested as it just makes them worse. Ø Activate the
write-protect switch or tab on any problem removable media such as tape
cartridges and floppies. (Many good
backups are overwritten during a crisis.) If you are having data
access problems and your media has no symptoms of physical failure or damage,
try and check some obvious issues
before deciding if you need data recovery:
Ø Read or briefly review
this guide to the end. Ø Are
the power and drive cables properly connected?
Ø Is configuration or
driver information correct? Ø Try the defective unit
with a different adapter/controller interface or on a different computer. Ø Is there an
experienced technician at a local store or the company help desk that you can
consult, if these steps are beyond your capabilities? (Make sure whoever is in contact with your
data loss situation is fully aware that they should do nothing during their
troubleshooting that will risk hurting your data.)
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1(800) 563-1167 |
Data Emergency Guide |
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