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ActionFront’s Data Recovery Process |
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Initial Inquiry and Consultation Process
The ActionFront CSR
(Customer Service Representative) will follow the medical oath to “do no
harm” and seek to analyze, preserve and stabilize the current situation. Once a data loss situation has been
confirmed, they will help you ship the problem media to the nearest
ActionFront Lab. The Recovery Process Begins with a Free Evaluation After carefully inspecting
the problem media and reviewing all the information available about the case,
the ActionFront technicians provide a full diagnostic report to the CSR, who
then provide the customer with a definitive quote. The diagnostic is performed and the quote
provided at no cost to the customer. Fixing Physical Problems Approximately 70% of
cases have some sign of physical failure.
If this is severe, some (temporary) hardware fixes may be necessary
before even the diagnosis can be completed.
These would include: Ø A “board swap” whereby
a defective PCB (printed circuit board) on the drive is exchanged for a
working board. Ø A “head transplant”
whereby a defective read/write head on the drive is exchanged for a working
head. Ø
A “platter or motor transplant” for certain models. |
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Obtaining a Mirror Image (Making a Copy of the Data) As the problem media
may completely fail under repeated use, a “mirroring” process (i.e. making a special
copy of the data from the problem media) is the first priority during the
diagnostic phase. In most cases all
subsequent recovery activities take place on the mirrored copy. |
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1(800) 563-1167 |
Data Emergency Guide |
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