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ActionFront’s Data Recovery Process (continued) Fixing Logical
Problems: Corrupted Files or File Systems The next step is
logical retrieval of data. Working
with the mirrored copy of the data and using proprietary software programs, our
programmers fix corrupted files systems and put corrupted files back
together, with a focus on the customer’s priorities. Tracking the Case Our web-based, online, proprietary “JobTrack” system forms the
“central nervous system” of the ActionFront process. JobTrack records and publishes timeline and
other commitments to our customers because keeping promises is integral to
the ActionFront business model. |
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Customers use their case number and a private password to gain
access to the JobTrack system via the ActionFront website and can self-track
the step-by-step process involving their media’s recovery and review related
quotes and invoices. Our staff members also use JobTrack to document and manage our
workflow process. It is maintained by
ActionFront staff across all our locations and is a primary tool to enforce
ISO 9001:2000 compliance and provide extraordinary customer service
levels. It is an integrated system
serving all departments in all locations, while maximizing the efficient use
of resources. |
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1(800) 563-1167 |
Data Emergency Guide |
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