Data Recovery Services by Seagate Recovery Services

Media Restore Services

1. The Media Restore Service

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ActionFront's Media Restore Services are often the solution to situations where the support equipment, time and resources are not available to restore archived data. Data stored on legacy media such as tapes, or on alternative platforms like Unix or Novell may now be required but the operating environment and people knowhow are long gone. The media restore service is also used for restoring data evidence in archived data systems.

ActionFront begins the process with a diagnostic evaluation to determine the nature and extent of the requirements. A firm quote is then presented for review and approval.

2. Pricing

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ActionFront's Labs experience in these types of scenarios ranges from the most straightforward and basic all the way through project level cases that have taken months to resolve. As you may expect, no two scenarios are identical in all respects. Therefore, this uniqueness makes it impossible to give a realistic indication of pricing without knowing all the facts for a particular case.

Over the phone, our highly trained Customer Service Consultants will be able to give you some idea of what pricing you would be looking at given your particular configuration and set of circumstances. Sending in your case for a no obligation evaluation will give us all of the information we would require to give you a firm quotation for your media restore requirements.

3. Turn-Around Time

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Timing for the media restore services is not possible without evaluating the specific requirements. For example: Timing could be only a few days for 2-10 tapes or several weeks for 1000's of tapes. A good estimate of time is provided at the completion of the initial evaluation along with a firm quote for your consideration.

How to Start a Media Restore Case

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To begin a Media Restore Case, please Contact us.

Critical Response Services

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If you have a critical situation and need immediate help, Call Us. The Critical Response Service is available 24 hours a day, 7 days a week.

In Lab Service

This service is for mission critical data recovery, where the media can be taken to one of our labs. In the lab, dedicated resources and critical response team members are committed round the clock to your recovery case until its resolution.

Onsite Service Q

This service is available for situations where immediate shipping to one of our labs is not feasible or desirable. A tech or team of techs can be dispatched to stabilize and analyze the circumstances of your failure. Response is as fast as it takes to catch the next plane to your location. This service is not for everybody but if you have a situation that merits this level of service, ActionFront is ready to help.

The Critical Response Team is comprised of our best data recovery technicians. They are called on for every kind of situation imaginable from multiple drive multi-Gigabyte and Terabyte RAID servers , Jukeboxes, custom installations and configurations, SQL Database corruption, to tape failure and custom file extraction from corrupted backup sets. Whatever the situation, these techs are ready to help.