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SQL, ORACLE, RDBMS, Databases
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Data stored in SQL Server, Oracle, SyBase, Exchange Server, Access and other databases
maintained on networked Fileservers. Relational and object database management technologies
are fundamental to modern IT systems, often underpinning the lifeblood applications
run by the entire corporation.
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1. Examples of Data Loss Situations SQL, Oracle RDBMS Databases
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Naturally, the individual media in database Servers suffer from the same failure
points as do drives in personal computers and workstations.
Experienced System Administrators and DBAs know that a relational or object oriented
database environment is fragile unless supported by comprehensive and well-tested
backups. Unfortunately, it is all too common for devices to become corrupt beyond
the scope of routine recovery methods. Failures still occur in even the most well-configured
system, such as:
- Backup files not recognizable by database engine
- Database locked as 'suspect' preventing access
- Deleted or dropped tables
- Accidentally deleted records
- Corrupted database files and devices
- Damaged individual data pages
- Accidentally overwritten database files & devices
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2. The Recovery Process
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ActionFront Data Recovery Labs technicians treat Database loss situations as high
priority cases. An initial diagnosis determines whether each media device is accessible
to our lab equipment. If so, the first priority is to create a raw image of all
data from accessible media onto ActionFront media so that the database devices and
tables can be accessed.
If hardware problems or operating system configuration problems have rendered the
basic data tables inaccessible or damaged then our technicians proceed just as they
would for a Server/RAID recovery.
ActionFront Data Recovery Labs technicians can then analyze the contents of the
raw sector images to identify the tables and records containing your desired data.
This data can then be extracted and the entire database rebuilt, if necessary.
Normal system maintenance routines are unable to recover all data in situations
where underlying media failure or structural corruption has eliminated key pointers;
indeed those routines will often exacerbate the damage.
ActionFront Data Recovery Labs programmers have created a full set of software tools
used by our technicians to analyze, fix & recover data from relational and object
database systems. Once a recovery has been successfully performed, file and table
lists are created and data validity is checked.
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3. Recovery Pricing for Databases
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ActionFront's experience in these types of recoveries ranges from the most straightforward
and basic all the way through project level cases that have taken months to resolve.
As you may expect, no two data recovery scenarios are identical in all respects.
Therefore, this uniqueness makes it impossible to give a realistic indication of
pricing without knowing all of the facts for a particular case. Generally speaking,
pricing starts at about $2500.00 for the most basic and can be in the $10,000.00
and up range for extremely complex.
Over the phone, our highly trained Customer Service Consultants will be able to
give you some idea of what pricing you would be looking at given your particular
configuration and set of circumstances. Sending in your case for a no obligation
evaluation will give us all of the information we would require to give you a firm
quotation for the recovery of your data.
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4. Turn-Around Time
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Time is not always critical but most of the time it is! ActionFront has geared its
entire service to recover your data as fast as possible. When dealing with such
a wide variety of problems, estimating time before the problem is diagnosed is difficult.
That is why each recovery case starts with a diagnostic evaluation.
The evaluation is started immediately on receipt of the media and generally
takes 2 to 24 hours to complete. The process involves several hours of work and
testing. (Mirroring alone may take up to 24 hours of computer time with extensive
re-tries for badly damaged devices.)
Complete recovery turn-around time including analysis and recovery is usually between
1 and 5 days. Some severe cases can take considerably more time.
Our hours of operation are 9am to 7pm EST Monday to Friday (All Labs), 9am to 5pm
Saturday (Toronto Lab only). If you have an emergency situation, we have technical
staff on call for weekends and after hours in all locations.
Time estimates are based on procedures and expertise required to recover the data
you require. You are not charged by the hour. A firm quote is provided for your
approval following the evaluation.
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5. Recovery Capabilities - Types of Databases
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RDBMS Relational Databases
Microsoft SQL Server 6.0, 6.5, 7.0 & 2000,
Oracle Lite, 7.x, 8.x & 9.x,
Sybase SQL Server, Sybase SQL Anywhere,
Gupta SQL Anywhere,
MySQL AB MySQL,
PostgreSQL
Standard Databases
Microsoft Access up to 2000,
All xbase products such as dbase, Foxpro
Productivity Applications
Microsoft Office, including all versions of Word, Excel & Powerpoint
Mail Server and Client Applications
Microsoft Exchange & Outlook
Applications conforming to the Unix mbox format such as Eudora and Netscape
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Critical Response Services
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If you have a critical situation and need immediate help, Call Us. The Critical Response Service is available 24 hours a day, 7 days a week.
In Lab Service
This service is for mission critical data recovery, where the media can be taken to one of our labs. In the lab, dedicated resources and critical response team members are committed round the clock to your recovery case until its resolution.
Onsite Service Q
This service is available for situations where immediate shipping to one of our labs is not feasible or desirable. A tech or team of techs can be dispatched to stabilize and analyze the circumstances of your failure. Response is as fast as it takes to catch the next plane to your location. This service is not for everybody but if you have a situation that merits this level of service, ActionFront is ready to help.
The Critical Response Team is comprised of our best data recovery technicians. They are called on for every kind of situation imaginable from multiple drive multi-Gigabyte and Terabyte RAID servers , Jukeboxes, custom installations and configurations, SQL Database corruption, to tape failure and custom file extraction from corrupted backup sets. Whatever the situation, these techs are ready to help.
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